F.A.Q.

Customer Questions

I cannot find my size or the item, it is currently out of stock.

Please contact us to check the availability of the products by info@aidenlane.com

Where is the Aiden Lane store?

Aiden Lane is an online boutique and is also available for purchase in all 8 of our stores, which can be found on the shop locations page located on the homepage. Click here to see where you can shop.

How do I choose my size?

Please refer to the SIZE GUIDE specific to each product, and visit our Customer Care page for measurement tips.

How do I use a Promo Code

At checkout there will be a promotion code/gift card entry box located under the shipping field information. Please insert your promotion code and or gift card number and hit submit/update. You should then see that the promotion has been applied. If an issue arises while submitting your promotion code please contact us at info@aidenlane.com.

Shipment F.A.Q.

When will my order be shipped and when will it arrive?

If your order was placed Monday through Thursday, it will be shipped the same day, or the day after. If your order was placed on a Friday the order will be shipped the following week on Monday. After each purchase you will receive an a customer email notification with your purchase information as well as an estimated ship date and arrival of your products.

Can I return the items?

Yes. We accept both returns and exchanges. Please send us a email to info@aidenlane.com if you would like to make a return. You can return the items for refund or replacement. Refund will be credited in the same method the customer paid. Merchandise returned is the responsibility of buyers until the items reach us at our warehouse.

Payment F.A.Q.

How can I pay? What kind of payment method do you accept?

You can use credit cards or Paypal to pay for your order. For credit cards payment , We accept VISA, MASTERCARD, AMERICAN EXPRESS.

Is it safe to pay online?

Yes. We have taken all precautionary steps in order to ensure that your information is secure and safe. No unauthorized access to your payment and personal information will be shared or used by anyone. All transactions are completed on a secure server.