Customer Care

We are here to help. Our Customer Care team is available Monday-Friday, 6 am to 6 pm and Saturday, 6 am to 12 pm PST. Closed on Federal Holidays.

Ordering

ORDER CANCELLATION

To cancel an order that you have recently placed on our site but not yet received, please contact us as soon as possible using our contact form or emailing us at info@aidenlane.com. We will make every effort possible to accommodate your request. Please note: once an item has been shipped we can not cancel or change an order.

PAYMENT OPTIONS

For orders we accept Visa, MasterCard, American Express and PayPal.

SALES TAX

We collect sales tax for states where we have physical shopping locations present. A list of states where we currently collect sales tax are South Carolina and Georgia.

SECURE ORDER

SSL encrypts the transmissions from our ecommerce servers as well as your computer so that data from your computer to our source is confirmed valid. Our Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure.

Shipping

DOMESTIC SHIPPING

SHIPPING FEES FOR THE UNITED STATES:

Simply add your selected products to your shopping cart and appropriate UPS rates selected for your shipping locations will be available for you to choose from. At this time we do not offer Free Shipping unless otherwise noted.

Returns & Exchanges

We desire for you to be 100% satisfied with your Aiden Lane merchandise. Defective, unwashed, unworn and unused merchandise can be returned and must be returned within 30 days after your purchase for either an exchange or refund. Returned or exchanged items must be returned new and unused with all original tags still attached. Exchanges will require contacting our customer service using the contact found on our contact us page.

To make an exchange for the same item in a different size or color: If you are making an exchange for the same item in a different size or color, you will not be charged for reshipment of the item to you.

To make an exchange for a different item: If you are making an exchange for a different item, an additional shipping fee will be applied to your new order. If the cost of your new item is less than that of the item you originally ordered, your original method of payment will be credited the price difference, minus the applicable new shipping fee. If the cost of your new item is more than that of the item you originally ordered, your original method of payment will be charged the price difference, in addition to the applicable new shipping fee.

Size Guide

Aiden Lane provides quality linen clothing for people in all sizes.

All our clothing are designed true to size, and we recommend you to take measurements of your body to find the size that fits you properly.

Here are a few measuring tips:

Measure over underwear and not clothing. Ensure the tape measure is level around your waist. Do not allow it to twist and Do Not Pull Too Tight

Please note: Our clothing fits true to size and it is not necessary to purchase a size up or down as long as you have properly measured yourself and or are confident with your size. Aiden Lane clothing are designed to be loose-fitting yet comfortable with freedom to move.